Refund policy

Returns & refunds

We gladly accept returns and exchanges on most products. See terms and exceptions below.

• Contact us within: 14 days of delivery
• Dispatch items back within: 30 days of delivery
• Any return should be in the original condition and packaging

Should you receive an item that is damaged, please notify us (via email & with photos) within 5 days of receiving the delivery in order for an exchange to occur.
Unless they arrive damaged or defective, we can't accept returns or exchanges for: 

• Personalized orders
• Customized product listings
• Open box items
• International orders outside of Canada and USA

A refund to your original payment method will be made upon receiving the return item(s). Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please contact us via email to start a return process. 

For any questions and queries, please contact us at sales@deqorum.ca .